What happens if my payment fails or my invoice becomes overdue?

If a payment attempt fails (for example, an expired card or insufficient funds), you'll receive an automatic email notification. Overdue invoices may also trigger reminder emails as they age.

To resolve an overdue invoice:

1. Log in to your client area
2. Go to Billing > My Invoices
3. Open the overdue invoice and click Pay Now
4. Choose Card, PayFast, or EFT to settle the balance

Please note: services linked to significantly overdue invoices may be suspended until payment is received. If you're experiencing difficulty paying, please contact us before the due date — we're happy to discuss options.