If you have made a payment but your invoice still shows as unpaid, do not panic. This is usually a temporary delay and can be resolved quickly.
Steps to Resolve
- Wait 5–10 minutes — Most payment gateways confirm automatically within a few minutes
- Refresh the page — Clear your browser cache and reload the invoice page
- Check your bank account — Confirm the payment was successfully debited from your account
- Check your email — Look for a payment confirmation email from us or your payment provider
- If the invoice is still unpaid after 30 minutes, contact our support team
If You Paid by EFT
EFT payments are not automatic — they require manual verification. To speed up the process:
- Email your proof of payment to accounts@cennovadigital.co.za
- Include your invoice number and client ID in the email
- We will manually mark your invoice as paid within 1–2 business hours
Contact Support
If the problem persists, open a support ticket from your client area and include:
- Your invoice number
- Date and time of payment
- Payment method used
- Screenshot or proof of payment
Our billing team will investigate and resolve the issue as quickly as possible.
