Refund Policy

This Refund Policy explains when Cennova Digital will and won't issue a refund, and forms part of our Terms & Conditions. Because our services span domains, hosting, VoIP, once-off design work, and ongoing packages, refund eligibility depends on the type of service purchased — set out below.

Nothing in this policy affects any statutory rights you may have under South African consumer protection law.

The sections below go into detail on each service type.

• Once-off services are non-refundable once work has commenced, subject to any deposit terms in your quotation
• If cancelled before work begins, any deposit paid may be refunded less a reasonable admin fee — check your specific quotation for details
• Work delivered outside the agreed scope may incur extra charges rather than a refund; scope disputes are handled against the signed quotation

• Hosting, email, and VoIP are billed in advance; unused prepaid periods may be reviewed for a partial refund on request, at our discretion
• Monthly website or marketing packages under a service agreement may carry an early cancellation fee, disclosed to you at sign-up
• Ad spend passed through to Google, Meta, or other platforms is not refundable by us once spent — that sits with the ad platform, separate from our management fee

If payment is overdue or a payment method fails, we may suspend your service until the outstanding balance is settled — see our Terms & Conditions for the full billing process.

You can cancel a service at any time via the Client Area. Cancelling automatically cancels any related outstanding unpaid invoices for that service — it does not itself trigger a refund of amounts already paid; see the sections above for what applies to your specific service.

Where a refund is available under this policy, open a support ticket with your invoice number and the reason for the request. We aim to review refund requests promptly and will confirm the outcome in writing via the Client Area.