If you need help from our support team, the fastest way to get assistance is by opening a support ticket. Our team monitors tickets 24/7 and will respond as quickly as possible.
Steps to Open a Support Ticket
- Log in to your Client Area at cennovadigital.co.za/clientarea
- Click Support in the top navigation menu
- Select Open New Ticket
- Choose the most relevant support department:
- Technical Support — Hosting, email, website issues
- Billing — Invoice and payment queries
- Sales — New services and upgrades
- Web Design — Website projects
- Enter a clear subject line describing your issue
- Describe your issue in detail in the message box
- Attach any relevant screenshots or files
- Click Submit
Tips for Faster Support
- Include your domain name in the ticket
- Describe the issue clearly — what happened, when it started, what you already tried
- Attach screenshots of any error messages
- Include your cPanel username if it is a hosting issue
Other Ways to Contact Us
- WhatsApp: 073 473 9459
- Email: support@cennovadigital.co.za
- Live Chat: Available on our website during business hours
Our average first response time is under 2 hours during business hours, and we aim to resolve all tickets within 24 hours.
